In the realm of IT, there are best practices for managing system outages, and then there are examples of what not to do. The recent actions of the ARRL exemplify the latter. Today, HQ released an update stating that they were “the victim of a sophisticated network attack by a malicious international cyber group” and that they “quickly established an incident response team.” However, it took them 21 days to provide this detailed update.

As an IT professional, I have encountered numerous challenges and learned valuable lessons over the years. One of the most critical aspects of managing an outage is communication—clear, frequent, and transparent communication. It is essential to over-communicate during such times. Additionally, having a visible leader who represents the response effort is crucial. An effective “incident response team” should not only consist of technical experts working behind the scenes but also include individuals who manage communications, reassure stakeholders, and provide key information such as estimated restoration times.

ARRL has often been subjected to unwarranted criticism, but this situation is a result of their own missteps. I question whether the attack was all that sophisticated, sensing that it was a common ransomware attack. We await the final report for details, assuming it is made public. While technical shortcomings can be understandable and even forgivable, the poor communication and lack of transparency in this instance are not. The recurring sentiment from ARRL, echoing past incidents, seems to be, “You don’t need to know.”

This article was originally posted on Radio Artisan.

Unfortunately, a few days after Carl W3HC (ex-W3HCW) celebrated his 100th birthday, he fell ill, declined rapidly, and passed away. We can’t complain as he lived a full life and got to enjoy a beer at his birthday party.

Photo credit: Karen Vibert-Kennedy, Williamsport Sun Gazette

Carl was an avid photographer all his life. The Williamsport Sun Gazette featured an article and video on his time in Berlin during World War II, taking photographs. While in a bombed out home, he found a roll of film which he took home and later developed. He was shocked to discover the photos were taken by a German photographer and even included pictures of Himler, who was the #2 in Germany at the time. Many of his photos are featured on his Flickr site.

I owe my grandfather a lot of gratitude as he’s the one who got me into amateur radio which led to me getting my first two jobs in wireless and communications, and laid the foundation for a rather successful career. I continue to be active in amateur radio, with QRP, field operation, circuit design, open source software development, and homebrewing equipment being my favorite activities.

Carl was first licensed in 1956 as WN3HCW, back when Novice calls had the WN prefix. After upgrading to Technician, the FCC dropped the N and he became W3HCW. Later in the 90s when he upgraded to Extra he shortened his call to W3HC. During my time with him as a youngster and teenager, he operated nearly all HF phone and enjoyed DXing, but he also did a lot of 6 meter AM work in the 60s. He operated the W3HCW QSL Fund which funded QSL cards for DX stations, and he was a QSL manager for about 130 stations over the years.

Carl McDaniel, W3HC, SK at 100 years and 6 days. dit dit

This article was originally published on Radio Artisan.